Healing and managing your health effectively is not easy. To develop devices, systems and software to support users and patients, you have to really understand them. It is through Usability and Human Factors Engineering that we can find this understanding.

EXCELLENCE IN USABILITY & HUMAN FACTORS ENGINEERING

OUR MISSION

We are focused on performing Human Factors Engineering to assist in making usable, safe, effective, innovative and satisfying medical products that heal patients faster, make patient lives more bearable, focus Healthcare Professionals to achieve more and to create happier people who use and interact with these medical products.

WHO WE ARE

THAY Medical are an ISO 13485 certified consultancy of future-thinking Human Factors Engineers and Designers who focus on the users and interactors of medical products. We assist medical, pharmaceutical and scientific organisations to develop new medical products using our expertise in Human Factors Engineering and User Centered Design to achieve success for all involved.

New services for 2025

Human Factors / Usability Planning

It is always best to plan and budget your Usability and Human Factors Engineering activities. We can support you to do this for compliance and for minimizing your budgets, resources and schedules.

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Pre-Validation Human Factors Testing

Before spending time and money on a Human Factors Validation Test, de-risk it by performing a Pre-validation Human Factors Test. This is the best way to minimize issues that may arise during the Validation Test.

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Predictive Task Analysis

Can you predict the future? To some degree! Analyzing what tasks users will have success in before you evaluate them can reduce the testing needed and give confidence in their abilities with your device.

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Remediation Usability Testing

How do you know what your users will do when they make a mistake? How do they troubleshoot? How do they rectify the situation? There is one way to find out using our unique method.

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Current Services that our customers like to use

Readability Studies

When you need to ensure patients understand your PIL’s, IFU’s, Implant Cards, Quick Reference Guides and SSCP’s

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Formative Usability Studies

Once you have a prototype medical product, why not put it in front of users and gather some feedback on its design?

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Summative Usability Studies

Validate your medical product in a Summative Usability Study to ensure it is effective in use and safe for all intended.

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Human Factors Validation Tests

For compliance with US FDA Guidances, we perform Human Factors Validation Tests in the USA to exceed the FDA’s expectations

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Human Factors Expert Review

Want to know if your medical product is going to be safe and usable? An Expert Review may give confidence that it will achieve this

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Healthcare Research

To predict future use, it is ideal to understand the current use of comparable medical products by researching this with users

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User Characterisation

When you need to understand the cognitive and physical capabilities of the user, it is ideal to gather data on their abilities and disabilities

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Observation Studies

To innovate and understand current user behaviours we observe them in their natural use environment to gather relevant data

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Contextual Enquiry

When there are specific pieces of information are required to be investigated, then interviewing users works to gather this data

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Self-selection Studies

Before performing your Comparative Human Factors Study or your Validation Test, performing a Self-election Study is ideal

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Comparative HF Studies

When applying for some regulatory submissions, testing for non-inferiority against a reference device is required

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Analysing data for software AI

Data is ideally used to predict the future behaviors of users. It can be analysed to be used in software and in AI algorithms

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Creating IFUs, PILs & Manuals

To have usable documents that are supplied with the medical product, we create and test these documents to be useful and effective

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User Interface Development

We collaborate with medical, biotechnology and pharmaceutical organisations to design and develop user interfaces of the future

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Want to know more about our services? How can we help you?

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Testimonials from our customers

“Every aspect of the study was conducted with professionalism, from the preparation of the test to the moderation and observation as well as the comprehensive debriefing. The participants were comfortable during the sessions, leading to good data quality on user-task and use-errors and accurate feedback. Overall, the performance was fantastic.”

— The Validation Team, Large Medical Device Manufacturer.
”The support during the studies was excellent. Providing valuable input both in the setup, organisation and in the observations provided. Always great working with Thay Medical.”

— Principal Consultant, Small Design & Ergonomics Company.
“Spoke to several HF vendors, Thay Medical were the only one who could accommodate and execute this study. Pulled off a face to face study under very difficult circumstances. Excellent report too. Very pleased.”

— Design Engineering Consultant, Small Design Company.